Frequently  Asked Questions

• What brands and models of phones do you offer in your wholesale inventory?

Currently, we specialize in offering new Samsung phones and used iPhones. This specialization allows us to focus on providing superior quality and competitive pricing in these specific brands. We believe it's the key to delivering the best value.

• What is the minimum order quantity (MOQ) for purchasing phones from your wholesale business?

As you may know, margins in this industry tend to be quite tight. To ensure we can cover our expenses, we have a minimum order quantity of 5 pieces. However, we understand that there may be special situations, so feel free to reach out to us for further discussion. 

• Can I request a see a unit before placing a bulk order?

Yes, we're happy to arrange a visit to showcase our quality before placing a bulk order.

• What is the pricing structure for bulk purchases? Are there any discounts for larger orders?

We can arrange a meeting to discuss pricing and arrangements for higher quantities.

• Are the phones in your inventory refurbished?

Our phones are pre-owned and undergo rigorous testing to ensure their quality and performance. If a phone is brand new, it will be clearly indicated. 

• What is the warranty policy for phones purchased from your wholesale business?

For used phones, we provide a 30-day warranty. For brand new phones, they come with the manufacturer's warranty. 

• Do you provide any after-sales support or technical assistance for the phones purchased?

Absolutely. Our customers can always count on us for after-sales support and technical assistance. 

• How do you handle shipping and delivery of bulk orders? What are the associated costs?

Currently, we exclusively offer local delivery within Central Florida. However, in the event that shipping is required, the cost will be determined based on the specific nature of the transaction. 

• Can I return or exchange phones if they have defects or if I receive the wrong model?

Absolutely, you can certainly return or exchange phones in case of defects or if you receive a different model than expected. To ensure a smooth process, please make sure the phones do not have any active iCloud accounts associated with them, and they should match the grade described in the invoice.

• Are there any specific payment terms or methods for bulk orders?

Currently, we accept ACH and Zelle for payments. While we're open to considering other methods, please note that any additional merchant fees associated with alternative payment methods will be added to the invoice.

• How often do you update your inventory with new models or brands?

We strive to replenish our inventory regularly, aiming for a weekly basis. However, there may be unforeseen circumstances that occasionally affect our inventory availability. 

• What is LCD buyback?

LCD buyback is a process where repair shops sell their broken LCD screens to a recycling or refurbishing company for a monetary value.

• Why should I consider LCD buyback for broken screens?

LCD buyback allows you to recover some value from damaged screens that would otherwise be discarded. It's an eco-friendly option and can provide an additional source of revenue.

• How do I know if my broken LCD screens are eligible for buyback?

Typically, LCD screens with cracked glass, good LCD  and functional issues are eligible. 

• Do I need to prepare the screens in any specific way before sending them for buyback?

No, you don't have to worry about shipping. We conduct on-site testing and payment, so there's no need to send the screens to us. This ensures a seamless and efficient process for you. 

• How is the buyback value determined for broken screens?

Generally, screens are categorized into grades A, B, and C, with distinctions made for "no touch" screens. For OLED screens, any shadow on the LCD may affect pricing. We've established a straightforward system with fewer grades to ensure fairness. It's important to note that issues like no touch, severe damage, or a medium to strong shadow on the LCD have different pricing, as they are beyond our control. We strive to offer the best value possible for your screens.

• What should I do with screens that are beyond repair and not eligible for buyback?

Screens that are beyond repair, especially those with broken LCDs, unfortunately, have no value for buyback.

• Do you offer local delivery services to phone stores in Central Florida?

Yes, we provide direct delivery services to phone stores in Central Florida. Please note that delivery may take up to 48 hours to reach your location.

• What is the delivery radius for your local delivery service?

Our local delivery service covers a radius that includes Orlando, Kissimmee, Sanford, and the surrounding areas. Our team can provide you with specific details based on your location.

• Is there a minimum order quantity (MOQ) required to qualify for local delivery?

No, there is no minimum order quantity (MOQ),We are willing to take the risk and test any quantity available. Our goal is to make the process as convenient as possible for you. 

• Can I request a specific delivery time window for pick-up?

Yes, absolutely. We understand the importance of accommodating your schedule. You can request a specific delivery time window for pick-up, and we'll do our best to arrange it accordingly. Your convenience is our priority.

• Can I make changes to my delivery address or schedule after placing an order?

Yes, you have the flexibility to make changes to your delivery address or schedule after placing an order. We're here to pick up at your convenience. Just let us know the updated details, and we'll make the necessary arrangements. Your satisfaction is important to us. 

• How can I schedule a local delivery for my order?

You can send us a message on WhatsApp at 407-900-5272.

Alternatively, you can request a pick-up HERE.

We're here to make the process as easy as possible for you. Simply choose the method that works best for you!